IT Help Desk Technicians work with Desktop Support Engineers to adequately provide their clients with satisfactory service, no matter their problem. Desktop Service works in tandem with IT Service, as one needs the other to perform at its best quality. The goal is to create value for clients that will help preserve the company’s reputation and business. When you purchase through links on our site, we may earn an affiliate commission at no extra cost to you. Qualifications such as the following are advantageous but not essential as training will be provided.

A successful IT Help Desk Technician has good business awareness. Such awareness means understanding the needs of their customers so they can get their problems solved as quickly as possible.

Salary for Related Jobs

Help-desk technicians solve a range of problems that vary with the industry and the particular firm. Compare the job duties, education, job growth, and pay of computer support specialists with similar occupations. An IT Help Desk Technician is responsible for providing technical support and assistance.

To get promoted can be a lot of work , but you essentially need to show you can do your own job very well, and increase your knowledge of the job you’re going for. Work hard and give the company a reason to promote you and with a bit of luck it should come. You could become an expert in a specific technology or piece of software. You’ll become more valuable to the organisation because of this, and you could even share your information with other team members to help them as well. ERI’s compensation data are based on salary surveys conducted and researched by ERI. S Level II Technician position earns top-of-industry pay of $55,000 — $70,000/year, depending on experience, technical knowledge, and … This means that the average person in Germany earns approximately 18 EUR for every worked hour.

Average Hourly Wage

Computer Systems Analysts Computer systems analysts study an organization’s current computer systems and design ways to improve efficiency. Computer Programmers Computer programmers write, modify, and test code and scripts that allow computer software and applications to function properly. Support workers must identify both simple and complex computer problems and then analyze and solve them.

• Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.
• Often technicians gain qualifications and experience on the job.
• If you are interested in the salary of a particular job, see below for salaries for specific job titles.
• It uses ticketing services that assign customers to the right person to help.

The average additional cash compensation for a Desktop Support in Boston is $3,575. The average total compensation for a Desktop Support in Boston is $77,775. Desktop Support salaries are based on responses gathered by Built In from anonymous Desktop Support employees in Boston. IT certifications in support can vary between college courses and apprenticeships. Support engineers often learn on the job and cater services to specific businesses, software, and hardware. An IT help desk job salary can depend on the company and where you work.

State & Area Data

Support workers must be able to understand the problems that their customers are describing and know when to ask questions for clarification. This IT Help Desk Technician job description template is optimized for posting on online job help desk engineer boards or careers pages and easy to customize for your company. Built In Chicago is the online community for Chicago startups and tech companies. The average salary for a Desktop Support with 7+ years of experience is $102,000.